Privacy Policy

Feller (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

1.1 Personal Data

We may collect personal data that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Any information submitted via contact forms or inquiries

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring URLs

Under the GDPR, we rely on the following legal bases:

  • Consent – when you submit contact forms or accept cookies
  • Legitimate Interests – to improve our website, services, and user experience
  • Contractual Necessity – when processing is required to respond to your inquiries or provide requested services
  • Legal Obligations – when required by applicable laws

3. How We Use Your Information

We use your data to:

  • Respond to inquiries and provide support
  • Deliver product and service information
  • Improve website functionality and performance
  • Analyze user behavior and optimize content
  • Ensure website security

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic.

Under GDPR, cookies are categorized as:

  • Essential Cookies – necessary for website operation
  • Analytics Cookies – help us understand usage patterns
  • Marketing Cookies – only used with your consent (if applicable)

You can manage or withdraw your consent at any time via your browser settings or cookie banner.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

  • Trusted service providers (e.g., hosting, analytics)
  • Legal authorities when required
  • Third parties in connection with legal claims or protection of rights

All third parties are required to comply with data protection regulations.

6. International Data Transfers

As a global business, your information may be transferred and processed outside the European Economic Area (EEA), including in China.

We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Secure data handling practices

7. Data Retention

We retain personal data only as long as necessary for:

  • Business purposes
  • Legal compliance
  • Dispute resolution

8. Your GDPR Rights

If you are located in the European Economic Area, you have the following rights:

  • Right to Access – obtain a copy of your data
  • Right to Rectification – correct inaccurate data
  • Right to Erasure (“Right to be Forgotten”)
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object to processing
  • Right to Withdraw Consent at any time

You also have the right to lodge a complaint with a supervisory authority.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no online transmission is completely secure.

Our website may include links to external websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or wish to exercise your GDPR rights, please contact us:

Feller
Email: [email protected]
Phone: +86-13065017912
Address: Jinan Free Trade Zone, Shandong, China